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In the very unlikely occurrence that there are damages with your item; we offer a 30-day unconditional money back guarantee.
If there is a problem with the size fit of the printed shoes you received, contact us within 30 days of you receiving the shoes at support@innerartworld.com to get a free replacement of the same design in 1 size difference (bigger or smaller). If you need a replacement of more than 1 size difference (changing size 5 for 8 for example), we will print & ship new shoes to you for 50% of the original cost. It's our guarantee that the shoes you order from InnerArtWorld will fit you perfectly.
If your art piece was damaged in the shipping process or you receive the wrong items please send us a few pictures of the damages within 3 days of receiving to support@innerartworld.com – we will be in touch and arrange another to be shipped.
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Note: Innerartworld reserves the right to charge a handling fee on all returned products.
1. All products must be returned in their original condition.
2. Mis-shipped products: For mis-shipped items (item received was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees.
3. Color Errors: If the color of the item received is not what was ordered, you are eligible to get another of this item sent to you.
Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the Customers receiving the item. Customers may need to send an actual picture or the product back to us, and after confirming that the product has not been damaged on purpose, we will replace or refund the product.
